Privacy Policy for Merlene Studio

Last updated: Saturday, November 29, 2025
Website: https://merlene.studio
Owner: Merlene Studio (Merrand Digital Inc.)
Location: Hamilton, Ontario, Canada

Merlene Studio (“we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us.

We comply with Canada’s PIPEDA. We also aim to meet best-practice guidelines for international visitors, including the GDPR (EU/UK) and the CCPA/CPRA (California).

1. Information We Collect

a. Information You Provide Voluntarily

We collect personal information that you provide when you:

Book a call through TidyCal

Name
Email address
Time zone
Any optional notes or project details

Submit the contact form on our website

Name
Email address
Message or inquiry

Email us directly

Any information contained in your emails or attachments

b. Information Collected Automatically

When you visit merlene.studio, we may collect limited technical data such as:

IP address
Browser type
Device information
Pages viewed
Time spent on the site
Referring/exit pages

This information is collected through Google Analytics and helps us understand how visitors use the site.

We do not use analytics for advertising, remarketing, or behavioral profiling.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries
Schedule and manage consultation calls
Communicate with potential and active clients
Improve our website and services
Maintain internal records

We do not sell, rent, or trade your personal information.

3. Third-Party Service Providers

We use trusted third-party providers to help operate parts of our business:

TidyCal (Call Scheduling)

Used to schedule consultation calls. Information you enter into the booking form is stored by TidyCal and shared with us.

Google Meet (Call Hosting)

Used for video consultations. Your name and email may be visible within the meeting.

Google Analytics

Used to understand website usage.
Data may be processed on servers outside Canada.

Email (Google Workspace)

Emails sent through our contact form or directly to our addresses are processed securely through Google Workspace.

Each provider operates under its own Privacy Policy and may store data in various jurisdictions.

Merlene Studio uses cookies to improve functionality and analyze website performance.

Types of cookies may include:

Essential cookies (required for the site to function)
Analytics cookies (Google Analytics)

A cookie consent banner will appear when you visit the site, giving you the option to accept or decline non-essential cookies.

You may also disable cookies through your browser settings at any time.

5. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information, including the use of:

Secure hosting
Encrypted service providers
Password-protected systems

No method of transmission or storage is 100% secure, but we follow industry-standard best practices.

6. International Data Transfers

If you access our website from outside Canada, your information may be transferred to and processed in Canada or other jurisdictions where our service providers operate.

By using our site, you consent to these transfers.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, such as:

Access
Correction
Deletion
Restriction
Withdraw consent
Request a copy of your data

To exercise these rights, contact us at hello@merlene.studio.

8. Data Retention

We retain personal information only as long as needed to:

Communicate with you
Provide requested services
Comply with legal, tax, or business obligations

Emails, booking records, and inquiry details may be kept for reference.

9. Children’s Privacy

Our website and services are not intended for children under 16.
We do not knowingly collect personal information from minors.

10. External Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

For questions about this Privacy Policy or how your information is handled, contact:

Merlene Studio
Hamilton, Ontario, Canada
Email: hello@merlene.studio